How a Sales Director Achieves a 40% Reply Rate from Customers

Besa Regan is an independent consultant and sales director with with a top global beauty brand. She uses her 13 years of experience to serve hundreds of customers how to take care of their skin. Her job also includes training and mentoring a team of over 60 sales consultants. In the past, Besa used phone … Continue reading How a Sales Director Achieves a 40% Reply Rate from Customers

3 Fast Facts about Business Text Messaging

Many businesses are not sure how to get started with enabling text messaging with their customers. We get common questions like: How many employees can view and answer customers questions? What happens when a customers calls that number? What are some examples of how other businesses use messaging with customers? We collected those questions and … Continue reading 3 Fast Facts about Business Text Messaging

Infographic: Getting the Message with Next Gen CRM

Mobile phones and messaging have dramatically changed how customers interact with businesses. With a stunning 98% open rate and, in some case, an 80% reply rate, companies and teams are rapidly deploying messaging solutions across the enterprise. Ultimately, the change is being driven by customers who increasingly prefer to message a business rather than email … Continue reading Infographic: Getting the Message with Next Gen CRM

Announcing Heymarket for Android

Shortly after Heymarket was first released, a number people with Android phones began asking for Heymarket support. To provide the best possible experience, we designed Heymarket from the ground-up for Android. That includes leveraging common Android gestures like long press, icons like the floating action bar, and of course material design. We’re excited that Heymarket … Continue reading Announcing Heymarket for Android

Take Control of Your Heymarket Notifications with Do Not Disturb

We’ve heard from multiple businesses that they would like to control when message notifications from customers are received. This has become especially important with the holidays upon us. With Do Not Disturb, you can now control Heymarket notifications while at home, in a meeting, or traveling. You can disable them on a schedule (e.g., from … Continue reading Take Control of Your Heymarket Notifications with Do Not Disturb