Take Control of Business Text Messaging Conversations

Heymarket shared numbers and inboxes are a great way to have anyone on your team answer messages as they come in. We’ve learned that in many cases, especially customer support, it’s important to triage those messages as they come in. That helps connect the appropriate team member with each conversation. Assignments With the new assignments … Continue reading Take Control of Business Text Messaging Conversations

Shared Numbers and Inboxes Now Available with Heymarket

Most customer interactions involves a team working together to create a delightful experience. Whether it’s a support team resolving an issue or a sales team answering questions, sharing messages is critical to customer satisfaction. We’re excited to announce that shared numbers and inboxes are now available with Heymarket. As a team admin, you can create … Continue reading Shared Numbers and Inboxes Now Available with Heymarket

Fast Facts about Heymarket Business Text Messaging

Many businesses are not sure how to get started with enabling text messaging with their customers. At Heymarket, we get common questions like: How many employees can view and answer customers questions? What happens when a customers calls that number? What are some examples of how other businesses use messaging with customers? We collected those … Continue reading Fast Facts about Heymarket Business Text Messaging

Getting the Message with Next Gen CRM

Mobile phones and messaging have dramatically changed how customers interact with businesses. With a stunning 98% open rate and, in some case, an 80% reply rate, companies and teams are rapidly deploying messaging solutions across the enterprise. Ultimately, the change is being driven by customers who increasingly prefer to message a business rather than email … Continue reading Getting the Message with Next Gen CRM