Most of us instinctively know that messaging is the most effective way to engage with existing customers. The data demonstrates it as well: over 98% of text messages are opened and some businesses have reported an 80% reply rate. We’ve worked with thousands of businesses and learned some easy tips for getting the most out … Continue reading 3 Best Practices when Messaging Customers
We've learned from a number of businesses which best practices to utilize when messaging with customers. Here is a best practices guide to help you get started!
Besa Regan is an independent consultant and sales director with with a top global beauty brand. She uses her 13 years of experience to serve hundreds of customers how to take care of their skin. Her job also includes training and mentoring a team of over 60 sales consultants. In the past, Besa used phone … Continue reading Achieving a 40% Reply Rate
Here are some fast facts about business text messaging and how to get the most out of it.
Mobile phones and messaging are dramatically changing how customers expect to hear from businesses. Scroll down to learn more in this infographic.
Shortly after Heymarket was first released, a number people with Android phones began asking for Heymarket support. To provide the best possible experience, we designed Heymarket from the ground-up for Android. That includes leveraging common Android gestures like long press, icons like the floating action bar, and of course material design. We’re excited that Heymarket … Continue reading Heymarket for Android
Most of us work in teams to help customers. That includes looping in a coworker to help with a customer chat or sharing best practice messages. With the release of Heymarket Teams, you can now share lists, templates, and chats with the people you work with. Heymarket Teams is available in Heymarket Web or the … Continue reading Working with Customers, Together