On Demand Startup Scales Business with Text Messaging

Gidder is an on-demand personal errand service company based in Atlanta. Customers use Gidder to complete everyday errands such as dog walking, grocery shopping, and laundry at one consistent and affordable hourly rate. Their customers are primarily busy, suburban households and they contract vetted service providers to complete customer errands. Prior to using Heymarket, Gidder … Continue reading On Demand Startup Scales Business with Text Messaging

Take Control of Chats with Assignments, Signatures, and Typing Indicators

Heymarket shared numbers and inboxes are a great way to have anyone on your team answer messages as they come in. We’ve learned that in many cases, especially customer support, it’s important to triage those messages as they come in. That helps connect the appropriate team member with each conversation. Assignments With the new assignments … Continue reading Take Control of Chats with Assignments, Signatures, and Typing Indicators

Announcing Shared Numbers and Inboxes for Your Team

Most customer interactions involves a team working together to create a delightful experience. Whether it’s a support team resolving an issue or a sales team answering questions, sharing messages is critical to customer satisfaction. We’re excited to announce that shared numbers and inboxes are now available with Heymarket. As a team admin, you can create … Continue reading Announcing Shared Numbers and Inboxes for Your Team

How a Sales Director Achieves a 40% Reply Rate from Customers

Besa Regan is an independent consultant and sales director with with a top global beauty brand. She uses her 13 years of experience to serve hundreds of customers how to take care of their skin. Her job also includes training and mentoring a team of over 60 sales consultants. In the past, Besa used phone … Continue reading How a Sales Director Achieves a 40% Reply Rate from Customers