Announcing Shared Numbers and Inboxes for Your Team

Most customer interactions involves a team working together to create a delightful experience. Whether it’s a support team resolving an issue or a sales team answering questions, sharing messages is critical to customer satisfaction. We’re excited to announce that shared numbers and inboxes are now available with Heymarket. As a team admin, you can create … Continue reading Announcing Shared Numbers and Inboxes for Your Team

How a Sales Director Achieves a 40% Reply Rate from Customers

Besa Regan is an independent consultant and sales director with with a top global beauty brand. She uses her 13 years of experience to serve hundreds of customers how to take care of their skin. Her job also includes training and mentoring a team of over 60 sales consultants. In the past, Besa used phone … Continue reading How a Sales Director Achieves a 40% Reply Rate from Customers

3 Fast Facts about Business Text Messaging

Many businesses are not sure how to get started with enabling text messaging with their customers. We get common questions like: How many employees can view and answer customers questions? What happens when a customers calls that number? What are some examples of how other businesses use messaging with customers? We collected those questions and … Continue reading 3 Fast Facts about Business Text Messaging

Infographic: Getting the Message with Next Gen CRM

Mobile phones and messaging have dramatically changed how customers interact with businesses. With a stunning 98% open rate and, in some case, an 80% reply rate, companies and teams are rapidly deploying messaging solutions across the enterprise. Ultimately, the change is being driven by customers who increasingly prefer to message a business rather than email … Continue reading Infographic: Getting the Message with Next Gen CRM

Announcing Heymarket for Android

Shortly after Heymarket was first released, a number people with Android phones began asking for Heymarket support. To provide the best possible experience, we designed Heymarket from the ground-up for Android. That includes leveraging common Android gestures like long press, icons like the floating action bar, and of course material design. We’re excited that Heymarket … Continue reading Announcing Heymarket for Android